Refund and Cancellation Policy
At TIMO Athletics Group, we aim to deliver exceptional value through our training and mentorship programs. To ensure clarity, please review our updated policies below:
Refund Policy
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Satisfaction Guarantee: If you are not fully satisfied with the program, you may request a full refund within 10 days of your purchase. No refunds will be issued after this period. To initiate the refund process, please contact our support team at timoathleticsgroup@gmail.com.
Cancellation Policy
- Cancellation within 10 Days: If you cancel within 10 days of your monthly payment, you will receive a full refund for that month, and the program will terminate immediately.
- Cancellation After 10 Days: Cancellations made after 10 days of payment will not be eligible for a refund. However, you can continue to receive the program's material till end of month, should you wish to keep receiving the service.
Exclusively for 1 on 1 Training Sessions
- 1 on 1 training sessions are fully refundable if cancellation is communicated more than 24 hours in advance. Cancellations made less than 24 hours before the scheduled session will not be eligible for a refund.
Contact Us
For any questions or assistance with our policies, please contact us at:
- Email: timoathleticsgroup@gmail.com
- Phone: 847-814-3218
Thank you for choosing TIMO Athletics Group. We are dedicated to supporting you as you work toward soccer excellence!